These Terms of Service (the “Terms”) govern the use of services provided by Pesa Car Rental, hereinafter referred to as the “Company,” and apply to all individuals or entities (the “Customers” , Renters, “Users”) utilizing the Company’s car rental services. By accessing or using the Company’s services, Customers agree to be bound by these Terms.
When you make a booking on our website, in most cases, it is confirmed immediately using the email address you provided us at the time of the booking. Sometimes, however, we may have to confirm if the selected car is available. In that case, we will let you know right away and block the money on your payment car temporarily. As soon as the car is confirmed, we will let you know and deduct the payment from your card. Very rarely, if we can’t confirm if a car is available, we will let you know and unblock the money on your card. When you book a car with us, we will email you to confirm its availability within 48 hours of booking and send you a booking confirmation. You will have a contract once your booking is confirmed and the payment has been made. When you make the booking, all correspondence will be made to the address provided. To dispel any doubts, nothing in these terms entitles any third party or any rights or benefits pursuant to the Contracts (Right of Third Parties) Act 1999.
We strive to ensure that all information on this website is accurate. However, neither we nor any of our affiliates, suppliers, or agents can be held responsible by you for inaccurate information. It is your sole responsibility to evaluate the completeness, accuracy, and usefulness of all the information present on this website. You must present the voucher/e-voucher at the time of picking up your vehicle. We cannot be held responsible in case you do not have the voicer/e-voucher to present. We will not be held responsible for anyone driving under the influence of drugs/alcohol, causing willful damage, driving without due attention, or driving off-road. This list is not exhaustive, and you will accept full responsibility in the event of such claims.
Most car rental companies keep a deposit at the beginning of the rental to cover any charges incurred during the rental, cover excess liability, and in some cases, fuel. You must have a valid credit card with funds on it to make a deposit if required. Furthermore, the card must be in the main driver’s name. Make sure you check with us which cards are accepted at the time of making the booking. If you still have questions, please contact us. Given that you return the car in the same state as rented, the deposit will be refunded after the car is dropped off.
The minimum age to rent a car with us is 21, while the maximum age is 65. In that case, we will let you know when the driver submits their correct driver age along with the booking request. If you have any questions or concerns in this regard, don’t hesitate to contact us.
We may charge an additional fee for additional drivers. However, please confirm with us at the time of making the booking.
The price of hiring will be calculated at the time of booking, and it is calculated on a 24-hour basis. If you wish to extend the period of hire after you have picked up the car, or if you drop it off later than the stated time, then extra time may be charged by the company at the local daily rate. It may be higher than the rate charged at the time of the booking. We may also charge a penalty for a late drop-off, the details of which will be mentioned in your contract.
You will have the details about when your rental starts and finishes according to the pick-up and drop-off dates and times. For any unused time, it is unfortunate that we cannot provide any refund if a car is picked up late or dropped off early. If you cannot pick up the car at the agreed time and date, we urge you to contact us as soon as possible. If you do not, there is no guarantee that the car will remain available for you. Furthermore, we will not extend any refund to you either.
In case you have rented a car with us and the pick-up falls out of the service hours, there may be a charge that applies. We will confirm whether a charge applies when you confirm your pick-up times in your booking request. Minimum/Maximum A
Our client’s safety is our top priority, and we ensure all our clients receive clean vehicles. All our cars follow standard operating procedures for cleaning before renting out a vehicle, including a complete vehicle cleaning on the exterior and interior and disinfecting surfaces. This includes the steering wheel and controls, door handles, all buttons on the infotainment system, climate control knobs, cup holders, seat adjustments, armrests, seat belt buckles, trunk area, and more. Furthermore, the exterior of the vehicle is thoroughly washed. We vacuum and wipe the interior of all our cars according to CDC guidelines. We use a variety of commercial-grade products to clean and disinfect the interior of the cars. Our employees who wash and disinfect cars wear masks and gloves. Moreover, ionic water is used to dry the car spot-free and eliminate the use of towels to decrease the spread of contaminants.
While we prioritize your health and safety, we expect our clients to return the vehicle acceptably and cleanly. We understand that the car can become dirty when used. However, if we receive a vehicle dirtier than expected, we will charge a valeting fee which depends on how dirty the car is. In addition, if we receive our vehicle in a condition that is the result of irresponsible or abusive behavior, a cleaning fee of $250 is applicable.
We maintain completely smoke-free vehicles and do not allow smoking in our rental vehicles. Our non-smoking policy is implemented to ensure that all our clients can enjoy a clean car and drive comfortably. In case of our non-smoking policy violation, a violation fee will be applicable.
This policy covers the use of but is not limited to, any tobacco or tobacco-related products, marijuana or marijuana substitutes, e-cigarettes, or personal vaporizers. If found guilty, a violation fee of $400 applies. We also reserve the right to blacklist such clients, and they will not be allowed to utilize our car rental services again.
We do not allow clients to carry their pets in rental vehicles. In case a person with a disability uses a service animal, we may allow it subject to proper documentation. However, we request you to please check in with us about your service animals prior to making a booking. In case we find that you have transported any kind of animal in our vehicle or return the car with a significant amount of animal hair or with a cleaning issue that is the result of irresponsible or abusive behavior, then we will charge a violation fee of $150 in addition to our cleaning violation fee stated above.
Child seats, roof racks, and other “extra” items may be available on request, although we cannot guarantee them. In case we provide you with these, there will be a fee payable to the company. Child seats are required by law, and rear seatbelts may not be available in all cars. You can check with us for these items at the time of making the booking. Moreover, any such requests should be made at the time of the booking or confirmed with us prior to the booking.
In some cases, we may agree to deliver the car and collect it from a specified address, which will incur an additional fee. We advise you to confirm with us whether this service is available and the additional charges.
When taking the car to a different country/state/island, there may be restrictions that may be applicable. In this case, we should be informed at the time of booking whether you intend to take the vehicle anywhere outside the city. This may also incur additional documentation, and local charges may apply for travel to certain cities.
Your booking information can be changed any time before you are due to pick up the car. In most cases, the easiest way to do it is through our website. There are no charges to change your booking, but it may affect the rental price. Sometimes the only way to change a booking is by canceling it and making another one, in which case you will be charged a cancellation fee. We will tell you in advance if changing your booking incurs a cancellation fee or changes the price.
In certain cases, we may be required to make changes to your booking (after acceptance). In such cases, we will inform you as soon as possible before pick-up. In case the proposed changes are unacceptable, we will give you a full refund. However, in such cases, we will hold no additional liability in respect of any direct or indirect losses you may suffer due to these changes.
Each driver must have a full and valid driving license which they have held for at least 1 year. We will not accept expired or provisional licenses. We should be informed of any endorsements/ points on a driving license. We reserve the right to reduce bookings on this basis. Each driver must present their license at the time of picking up the car. You should also keep your license with you at all times throughout the rental.
If you are dissatisfied with our car rental services, we encourage you to let us know as soon as possible, but at least within 3 months of utilizing our service by contacting us. If you do not report your dissatisfaction timely, it will be difficult for us to assess your claim.
In case you encounter mechanical difficulties or the car breaks down, you must call us immediately. If you are involved in an accident, the local police must be contacted, and our company shall be informed. You must keep copies of all relevant documentation that you complete in case you wish to make a claim.
Anyone is prohibited to directly or indirectly interface or attempt to interface this website using any device or software to retrieve content or other data, including prices. It is also prohibited to interfere with the normal working of this website. We regularly monitor our website access. Any person or automated systems found conducting unreasonable searches on our website will be terminated, or those persons/systems will be blocked from our website.
Completed customer reviews may be uploaded to our website for the purpose of informing others of your opinion about the quality and service of our company and used partially or in entirety on our platforms, newsletters, special promotions, social media platforms, and other channels controlled by us. You consent to use your review in the above ways by submitting it. We reserve the right to refuse, adjust or remove reviews at our sole discretion.
If anyone is found to violate our Terms of Service policy partially or in full, a violation fee will be applicable. This violation fee applies to the Smoking policy, Pets Policy, Valeting Fee, and other sections of this policy that a client is found violating. A violation fee of $200 to $500 or as it deems fit to the violation will be applicable.
